Frequently Asked Questions
Everything you need to know about our premium kitchen and bath fixtures.
What materials are used in Kingston Brass products?
Our fixtures are primarily constructed from high-quality solid brass, ensuring long-lasting durability and resistance to corrosion and rust.
How long does shipping take for my order?
Most orders are processed within 1-2 business days. Standard ground shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for home fixtures?
We offer a 30-day return policy for items in their original, uninstalled condition and packaging. Please note that a restocking fee may apply to certain categories.
Do your faucets come with a warranty?
Yes, Kingston Brass provides a 10-year limited warranty to the original consumer purchaser, covering defects in material and workmanship under normal residential use.
Are your products compliant with lead-free regulations?
Absolutely. All of our kitchen and bathroom faucets meet or exceed federal and state lead-free standards, including AB1953 and NSF/ANSI 61 requirements.
Can I purchase replacement parts for my fixture?
Yes, we carry a comprehensive inventory of replacement cartridges, aerators, and valves to ensure your Kingston Brass products remain functional for years to come.